All orders are shipped within 24-48 hours after being placed on our website. All orders are sent from our store in Geneva, Switzerland.


Service delivery time Cost
A-Post Plus 1-2 working days 0.-

European Union

Service delivery time Cost
Postpac International 5-30 working days 5.- (free for orders over $50/€50 )

Import fees / VAT

Do I have to pay customs duties or import fees?

Please note that for all orders to be shipped to addresses outside of Switzerland, experience has shown that customs duties and/or VAT will be charged by the carrier in order for the goods to be released to you. Due to the complexity of international trade, this will unfortunately have to be paid by you and will be your responsibility. If you refuse the goods at customs, all return costs will be your responsibility (this includes any costs of re-importation into Switzerland if you do not clearly indicate this as a return).

What happens if I change my mind once the order arrives at my local customs office?

We understand that you may change your mind once the item arrives at customs and you see the customs charges. We do however require the order to be returned to us by the customs office before the charges can be refunded. Unfortunately we will have to charge a basic fee of 10.- / $10 / £8 to pay for the post.

If you have any questions, just send us an email and we will respond as soon as possible: